Effective Date
July 2026
1. Introduction
Apex Nursing Services respects your privacy and is committed to protecting the personal information and health information we collect, use, store and disclose.
This Privacy Policy explains how Apex Nursing Services handles personal information when you visit our website, submit an enquiry, request care support, contact our team, apply for staffing opportunities, or engage with our services.
Apex Nursing Services provides nursing-led home care, veteran-focused support, private care, aged care support, respite care, post-hospital care, personal care, community nursing and staffing support for aged care providers.
By using our website or contacting Apex Nursing Services, you agree to the handling of your information in accordance with this Privacy Policy.
2. Who This Policy Applies To
This Privacy Policy applies to information we may collect from:
Clients and prospective clients
Veterans, war widows, widowers and veteran families
Family members, carers and authorised representatives
People enquiring about care services
General practitioners, referrers and healthcare professionals
Aged care providers and organisations enquiring about staffing support
Nurses, carers, contractors and applicants seeking work or placement opportunities
Website visitors
People who contact us by phone, email, website form, social media or other communication channels
3. Types of Information We May Collect
The information we collect depends on your interaction with Apex Nursing Services.
We may collect personal information such as:
Full name
Phone number
Email address
Residential address or service location
Date of birth
Emergency contact details
Family or representative contact details
Preferred communication method
Information submitted through website forms
Records of communication with our team
We may also collect health-related information where it is relevant to a care enquiry, care planning, service delivery or referral. This may include:
General health needs
Mobility needs
Medication-related information
Care requirements
Personal care needs
Post-hospital or recovery needs
Disability, aged care or nursing support needs
Information about risks, routines, preferences and wellbeing
Referral information
GP or healthcare provider details where relevant
Information about DVA-related care pathways where applicable
For staffing enquiries, we may collect information such as:
Employment history
Qualifications
Registration details
Training records
Availability
Work preferences
References
Right-to-work information
Compliance documents required for care-related work
4. Sensitive Information and Health Information
Health information is sensitive information.
Apex Nursing Services only collects sensitive information, including health information, where it is reasonably necessary for our services, where you have provided consent, where it is provided by an authorised person, or where we are otherwise permitted or required by law.
We collect health information to understand care needs, respond to enquiries, arrange appropriate support, coordinate services, communicate with families or referrers where authorised, and support safe care delivery.
5. How We Collect Information
Apex Nursing Services may collect information when you:
Submit a website contact form
Request care support
Call, email or message our team
Make an enquiry on behalf of a family member or loved one
Provide information during a care discussion
Provide referral or assessment information
Engage Apex Nursing Services for care support
Enquire about DVA-related care pathways
Enquire about private care services
Contact us about staffing solutions
Apply for work, placement or contractor opportunities
Interact with our website, advertising, emails or social media pages
Where practical, we collect personal information directly from you. In some cases, we may collect information from a family member, carer, authorised representative, healthcare professional, referrer, aged care provider or other relevant third party.
6. Why We Collect, Use and Hold Information
Apex Nursing Services may collect, use and hold personal information for purposes including:
Responding to care enquiries
Understanding care needs
Arranging nursing-led home care support
Preparing or discussing care options
Providing private care services
Supporting veteran-focused care enquiries
Communicating with clients, families and authorised representatives
Coordinating with healthcare professionals or referrers where appropriate
Managing appointments, visits and service arrangements
Maintaining care records
Managing safety, quality and service delivery
Handling complaints, feedback and incidents
Responding to legal, regulatory, insurance or compliance obligations
Managing invoices, payments and administration
Improving our website, services and client experience
Responding to staffing enquiries from aged care providers
Recruiting, onboarding and managing nurses, carers, contractors or staff
Sending service-related communications where appropriate
We will not use personal information for purposes that are unrelated to the reason it was collected unless we have consent, the use is reasonably expected, or the use is permitted or required by law.
7. DVA-Related Information
Apex Nursing Services welcomes members of the veteran community.
Where a person makes a DVA-related enquiry, we may collect information needed to understand the enquiry, discuss the care situation, consider referral requirements, communicate with authorised parties and explain possible next steps.
Apex Nursing Services uses the following wording in relation to DVA clients:
“We welcome DVA clients, DVA Health Cards (Gold and White) are accepted as payment upon a GP referral”
Service access, referrals, payment arrangements and care pathways may depend on individual circumstances, clinical need, GP referral requirements and relevant DVA guidelines.
Apex Nursing Services does not sell DVA-related information or use it for unrelated promotional purposes.
8. Disclosure of Personal Information
Apex Nursing Services may disclose personal information where reasonably necessary for care, administration, safety, legal or service-related purposes.
This may include disclosure to:
Authorised family members, carers or representatives
Healthcare professionals, GPs or referrers where appropriate
Aged care providers or care organisations where relevant
Staff, nurses, carers, contractors or service personnel involved in care delivery
Payment, accounting or administrative service providers
Information technology, website, CRM, booking or communication service providers
Professional advisers, insurers or legal representatives
Government, regulatory or law enforcement bodies where required by law
We only disclose information where necessary, authorised, expected in the circumstances, or permitted or required by law.
9. Website, Analytics and Cookies
When you visit the Apex Nursing Services website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Pages visited
Time spent on the website
Referral source
General website usage information
This information may be collected through cookies, analytics tools, website hosting services, contact forms, security tools or similar technologies.
Cookies help us understand how visitors use our website, improve user experience, support website security and measure the performance of online content.
You can usually adjust cookie settings through your browser. However, disabling cookies may affect how parts of the website function.
10. Marketing Communications
Apex Nursing Services may use contact details to send service-related information, updates or communications where permitted.
We do not use health information for unrelated marketing without consent.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly.
Even if you unsubscribe from marketing communications, we may still send important service, care, administrative or legal communications where necessary.
11. Staffing and Recruitment Information
If you contact Apex Nursing Services about nursing, caring, contractor or staffing opportunities, we may collect information required to assess suitability, qualifications, experience, compliance and availability.
This may include resumes, employment history, references, professional registration information, training records, identification, right-to-work details, screening checks and other documents relevant to care-related work.
We may use this information to assess applications, manage onboarding, coordinate staffing requests, meet compliance obligations and communicate with applicants, contractors or staff.
12. Storage and Security of Information
Apex Nursing Services takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
Password protection
Access controls
Secure digital systems
Limited staff access to personal information
Administrative safeguards
Secure communication practices where practical
Record management procedures
Review of information handling processes
No method of electronic transmission or storage is completely secure. However, we take privacy and security seriously and aim to handle information responsibly.
13. Data Breaches
If Apex Nursing Services becomes aware of a data breach involving personal information, we will take reasonable steps to contain, assess and respond to the incident.
Where required by law, we may notify affected individuals and relevant authorities.
14. Accessing or Correcting Your Information
You may request access to personal information Apex Nursing Services holds about you.
You may also request correction of your information if you believe it is inaccurate, incomplete, outdated or misleading.
To request access or correction, contact us using the details at the end of this Privacy Policy.
We may need to verify your identity before responding to a request. In some cases, access may be refused where permitted by law, such as where disclosure would affect another person’s privacy or where legal restrictions apply.
15. Keeping Information Accurate
Apex Nursing Services aims to keep personal information accurate and up to date.
Please contact us if your contact details, care situation, authorised representative details, service address, emergency contacts or other important information changes.
16. Retention of Information
Apex Nursing Services keeps personal information for as long as reasonably necessary for the purpose it was collected, to provide services, manage records, meet legal obligations, resolve disputes, support insurance or compliance requirements, and maintain business records.
When information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it where appropriate.
17. Overseas Disclosure
Some website, email, cloud storage, CRM, analytics or administrative service providers may store or process information outside Australia.
Where personal information is handled by service providers, Apex Nursing Services takes reasonable steps to use providers that maintain appropriate privacy and security standards.
We do not intentionally disclose health information overseas unless it is necessary, authorised, permitted by law, or connected to systems or service providers used for secure business operations.
18. Third-Party Websites
The Apex Nursing Services website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites. Visitors should review the privacy policies of any external websites they visit.
19. Children and Vulnerable Persons
Apex Nursing Services may collect information relating to vulnerable persons where care enquiries or services are arranged by family members, carers, authorised representatives or healthcare professionals.
Where possible, information should be provided by the person concerned or by someone with appropriate authority to act on their behalf.
We handle information about vulnerable persons with particular care and respect.
20. Complaints About Privacy
If you have concerns about how Apex Nursing Services has handled your personal information, please contact us first so we can review and respond to your concern.
We will aim to respond to privacy complaints within a reasonable time.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant authority.
21. Changes to This Privacy Policy
Apex Nursing Services may update this Privacy Policy from time to time.
The updated version will be published on our website with a revised effective date. Continued use of our website or services after changes are published means you accept the updated Privacy Policy.
22. Contact Us
For privacy questions, access requests, correction requests or complaints, contact:
Apex Nursing Services
Email: info@apexnursingservices.com.au
Website: https://apexnursingservices.com.au/