Effective Date
July 2026
1. Introduction
Welcome to the Apex Nursing Services website.
These Terms & Conditions explain the rules for using our website, submitting enquiries, reading our content, requesting information, and engaging with Apex Nursing Services online.
By using this website, you agree to these Terms & Conditions. If you do not agree, please do not use this website.
Apex Nursing Services provides nursing-led home care, veteran-focused support, private care, aged care support, personal care, respite care, post-hospital care, community nursing and staffing support for aged care providers.
2. About This Website
The information on this website is provided for general information only.
This website is designed to help visitors understand Apex Nursing Services, our care services, our general approach, and how to contact us.
The content on this website does not replace medical advice, nursing assessment, emergency care, GP advice, hospital discharge planning, clinical judgement, or personalised care planning.
If you or another person requires urgent medical attention, call emergency services immediately.
3. Use of This Website
You agree to use this website only for lawful purposes.
You must not use this website in a way that:
Breaches any applicable law or regulation
Interferes with the website’s security or performance
Attempts to gain unauthorised access to our systems
Submits false, misleading or harmful information
Misuses contact forms or enquiry forms
Uploads malicious code, spam or harmful content
Harasses, threatens or abuses Apex Nursing Services, our staff, contractors or representatives
We may restrict access to the website if we believe it is being misused.
4. Website Content
Apex Nursing Services aims to keep website information accurate and up to date. However, we do not guarantee that all information will always be complete, current or error-free.
Care services, availability, service areas, pricing factors, staffing support and care arrangements may change from time to time.
We may update, remove or change website content at any time without notice.
5. No Medical Advice
The content on this website is not medical advice.
Information about nursing care, personal care, respite care, aged care support, post-hospital care, community nursing, DVA-related care pathways or private home care is provided for general guidance only.
A care enquiry does not create a clinical relationship, service agreement or obligation to provide care.
Any care arrangement may require further discussion, assessment, referral information, care planning, consent, documentation and confirmation by Apex Nursing Services.
6. Emergency Situations
Apex Nursing Services is not an emergency medical service.
Do not use the website, contact form, email address or online enquiry process for urgent medical emergencies.
If there is a medical emergency, serious injury, sudden deterioration, immediate safety risk or urgent clinical concern, call emergency services immediately.
7. Care Enquiries
When you submit a care enquiry through the website, Apex Nursing Services may contact you to discuss your situation.
Submitting an enquiry does not guarantee:
That care will be provided
That a specific service is suitable
That a care worker, nurse or carer is available
That care can begin immediately
That funding, DVA-related payment or other payment arrangements will apply
That a quoted price or service arrangement has been confirmed
Care arrangements are only confirmed when Apex Nursing Services has reviewed the enquiry, discussed the care needs, confirmed availability, agreed the scope of service, and completed any required documentation or approval process.
8. Service Availability
Service availability may depend on:
The type of care required
The client’s location
Staff availability
The level of nursing or care support needed
Clinical suitability
Visit frequency and duration
Timing of visits
Safety considerations
Referral requirements
Required documents, consents or approvals
Apex Nursing Services may decline, pause, modify or end a service where we reasonably believe the care request is unsuitable, unsafe, outside our scope, unavailable, or unable to be provided appropriately.
9. Pricing and Payment Information
Any pricing information on this website is general only.
The cost of care may depend on the service type, visit length, visit frequency, timing, location, level of support required, nursing involvement, administration needs and other relevant factors.
Apex Nursing Services may provide pricing information or a quote after discussing the care needs.
Prices, fees and charges may change from time to time.
Private care can be arranged directly by families or individuals, subject to suitability, availability, acceptance, payment terms and service confirmation.
10. DVA-Related Information
Apex Nursing Services welcomes members of the veteran community.
Apex Nursing Services uses the following wording in relation to DVA clients:
“We welcome DVA clients, DVA Health Cards (Gold and White) are accepted as payment upon a GP referral”
Apex Nursing Services does not advertise DVA-related services as free, complimentary, fully funded, without fees, or similar.
Apex Nursing Services does not claim to be endorsed by, preferred by, employed by, acting as an agent of, or representing DVA.
Service access, referrals, payment arrangements and care pathways may depend on individual circumstances, clinical need, GP referral requirements and relevant DVA guidelines.
Any reference to DVA-related care pathways is provided for general information only and does not guarantee eligibility, approval, payment or service access.
11. Staffing Solutions
Apex Nursing Services may provide staffing support for aged care providers, care homes, community care organisations or other care-related organisations.
Staffing enquiries do not guarantee staff availability, placement confirmation, credential acceptance, specific personnel, shift coverage or service commencement.
Any staffing arrangement may require further discussion, confirmation of duties, compliance checks, site requirements, insurance requirements, workplace health and safety information, payment terms, timesheet processes and written agreement.
Apex Nursing Services may decline a staffing request if the role, site, duties, timing, location or conditions are unsuitable or unavailable.
12. Client Responsibilities
Clients, families, authorised representatives and organisations engaging Apex Nursing Services are responsible for providing accurate and relevant information.
This may include information about:
Care needs
Health conditions relevant to care
Medication routines where relevant
Mobility risks
Home access
Safety concerns
Emergency contacts
Authorised decision-makers
Changes in condition
Pets, hazards or environmental risks
Service address and access instructions
Any information needed for safe care delivery
Failure to provide accurate information may affect the ability to provide safe and suitable care.
13. Website Forms and Communications
When you submit a form or contact Apex Nursing Services, you agree that we may use the information provided to respond to your enquiry.
You must not submit information on behalf of another person unless you are authorised to do so or have a reasonable basis to assist with their care enquiry.
You are responsible for ensuring the information you provide is accurate, complete and not misleading.
Email, website forms and online communications may not always be secure or immediate. Do not use these channels for urgent medical emergencies.
14. Intellectual Property
All content on this website, including text, layout, design, logos, graphics, service descriptions and branding, belongs to Apex Nursing Services or is used with permission, unless otherwise stated.
You may view and print website content for personal, informational or care enquiry purposes.
You must not copy, reproduce, modify, republish, distribute, sell or use website content for commercial purposes without written permission from Apex Nursing Services.
15. Third-Party Links
This website may include links to external websites or third-party resources.
These links are provided for convenience only.
Apex Nursing Services is not responsible for the content, accuracy, privacy practices, security, availability or policies of third-party websites.
Visiting external websites is at your own risk.
16. Privacy
Apex Nursing Services handles personal information and health information in accordance with our Privacy Policy.
By using this website or submitting information to Apex Nursing Services, you acknowledge that your information may be collected, used, stored and disclosed as described in our Privacy Policy.
Please read our Privacy Policy for more information.
17. Limitation of Liability
To the maximum extent permitted by law, Apex Nursing Services is not liable for any loss, damage, cost, claim or expense arising from:
Use of this website
Reliance on general website information
Website errors, omissions or interruptions
Delays in responding to enquiries
Inability to provide a requested service
Third-party website links
Unauthorised access to information despite reasonable security measures
Misuse of the website by any person
Nothing in these Terms & Conditions excludes rights or remedies that cannot be excluded under applicable law.
18. No Guarantee of Outcomes
Apex Nursing Services aims to provide safe, respectful and reliable care.
However, we do not guarantee any specific health outcome, recovery outcome, approval outcome, eligibility decision, funding result, staffing result or care outcome.
Care services depend on individual needs, circumstances, clinical suitability, available staff, agreed scope and ongoing review.
19. Changes to These Terms
Apex Nursing Services may update these Terms & Conditions from time to time.
The updated version will be published on this website with a revised effective date.
Continued use of the website after changes are published means you accept the updated Terms & Conditions.
20. Governing Law
These Terms & Conditions are governed by the laws of Australia and the applicable laws of the State or Territory in which Apex Nursing Services operates.
Any disputes relating to these Terms & Conditions will be handled in accordance with applicable Australian laws.
21. Contact Us
For questions about these Terms & Conditions, contact:
Apex Nursing Services
Email: care@apexnursingservices.com.au
Website: https://apexnursingservices.com.au/
Address: [Insert Business Address if applicable]